2n IVR Editor manual v1.0 Manual do Utilizador descarregar pdf (Página 40)

Troubleshooting

5.1

5.1 Troubleshooting

For tips concerning solutions of other potential problems see faq.2n.cz.



I cannot see the configuration in the 2N

IVR editor.

 Place the configuration into the centre of the screen.



Voice messages cannot be played in the 2N

IVR editor.

 Check the voice message format (mp3, wav).



I cannot get through to IVR.

 Check the LCR settings by, for example, calling via the trunk with VoIP

from the PBX and accessing IVR.

 Set 866 for the internal line by default.



The changes have no effect on IVR.

 Update IVR by clicking on the ‘pencil’ and resave the configuration in the

Telephony services – Devices – DISA lines – web interface menu.

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2n IVR Editor manual v1.0 Manual do Utilizador Página 40